Shipping & Returns

01Shipping within India

• Free shipping across India, with no minimum order.
• Orders are sent by courier. The courier depends on what is available at the weaver’s location.
• Ready pieces are usually dispatched within 1–2 days. Made-to-order pieces take longer (see section 04).
• Delivery time depends on your location. Once your order is dispatched we send you the AWB (tracking) number so you can follow it.

02International shipping

International shipping is priced order by order. We gather everything in your order, check the best courier rates, and send you the final price for your approval before anything is dispatched. As with India, we send you the AWB (tracking) number once your order is on its way.

Any import duties, taxes or customs charges are payable by you, the customer. The courier will usually contact you before delivery, as is standard practice.

03Payment and invoices

• We accept UPI and bank transfer. We do not offer cash on delivery.
• We issue a GST invoice for your order.

04Made-to-order pieces

• Made-to-order pieces usually take 7–15 days to make, before shipping.
• 100% advance payment is required.
• If you need to cancel, tell us as soon as possible. We will see whether the piece can be resold, and if it can, we refund you. We will always try to work things out fairly with both you and the weaver.
• Made-to-order pieces are not returnable unless they have a defect (see section 06).

05Falls, pico and blouse stitching

We can arrange fall, pico and blouse stitching for your saree. This is quoted per order, so ask us for a price when you place your order. Once fall, pico or blouse stitching has been done, the saree cannot be returned, so please inspect it first.

06Returns

Returns are accepted for size issues, defects, or wrong supply (for example, a different item, colour or size from the one you ordered). If your situation is something else, talk to us. We will always try to be fair.

• Made-to-order pieces are not returnable unless they have a defect.
• Sale items are not returnable unless they have a defect.
• Sarees that have had fall, pico or blouse stitching done, and stitched blouses, cannot be returned. Please check your saree carefully, and record your unboxing video, before sending it for any stitching.

Handloom character is not a defect

Handloom is not powerloom. Every piece is made by hand and is unique, and its small imperfections are part of what makes it handloom. These are not defects:

• Slight irregularities in the weave, such as small slubs, knots, or uneven tension
• Slight differences in colour from the photograph, or from piece to piece, which can come from natural dyes, hand dyeing and your screen or lighting
• Colour bleeding in the first few washes, especially with natural dyes
• Soft or slightly uneven edges in hand-block, mud-resist and tie-dye work
• Small variations in motif placement or in the size and spacing of dots and stripes

What counts as a defect

• Holes, tears or cuts
• Stains or marks that are not part of the design
• Broken or missing threads or zari over a noticeable area
• Damage in transit
• Wrong item, colour or size supplied, or items missing from your order

Unsure which one you are looking at? Send us photos and we will tell you honestly.

07How to report a problem

• Tell us within 7 days of delivery, on WhatsApp or by email.
• An unboxing video is a must. Please record the parcel being opened, in one continuous take. Our guide to the saree unboxing video shows how.
• Send the video, photos of the problem, and your order details.
• Please do not send anything back before talking to us. Return shipping is usually paid by the customer, and we agree this with you before you send anything.

08Refunds

Once the returned piece reaches us or the weaver and has been checked, we refund you.

09Contact us